Capabilities

While specific solutions vary, capabilities can include:

Simplified or automated collection of key cost driver data
An allocation or cost modeling interface
Custom reporting and analysis of unit cost drivers, including CIO dashboards
Ability to track operational metrics such as utilization, service levels, support tickets along with cost
Bill of IT reports for chargeback or service allocation to Lines of Business
Forecast and budget tracking versus actual and over time
Hypothetical scenario planning for new project ROI analysis
Cost benchmarking against industry averages or common metrics